Delivery & Payment

We coordinate delivery for all orders placed on our marketplace to ensure a reliable and smooth experience.

📍 Delivery Coverage

Addis Ababa

• Delivery Time: 24–36 hours

• Payment Method: Cash on Delivery (COD) available

You can inspect your order upon arrival and pay when it is delivered.

Outside Addis Ababa (Other Cities in Ethiopia)

• Delivery Time: 24–36 hours (may vary slightly by location)

• Payment Method: Prepayment required

For orders outside Addis Ababa, full payment must be completed before dispatch.

Our team will contact you with payment instructions after order confirmation.

💳 Payment Options

Addis Ababa

• Cash on Delivery (Pay upon arrival)

Outside Addis Ababa

• Bank transfer / approved digital payment (confirmed before shipping)

Orders outside Addis Ababa are processed only after payment confirmation.

🚚 Delivery Time

Most orders are delivered within 24–36 hours after confirmation.

Delivery time may vary depending on:

• Seller availability

• Exact location

• Traffic or weather conditions

📦 Delivery Fees

Delivery fees may vary based on:

• Location

• Product size or category

The final delivery fee is shown at checkout or confirmed during order verification.

📞 Order Confirmation

After placing your order:

• You may receive a confirmation call or message.

• Orders that cannot be confirmed may be delayed or canceled.

Please ensure your phone number is active and reachable.

❗ Failed Delivery (Addis Ababa – COD Orders)

An order may be canceled if:

• The phone number is unreachable

• The address is incorrect

• The customer refuses the order without valid reason

Repeated failed deliveries may result in restricted ordering privileges.

🔄 Delivery Issues

If you receive:

• The wrong item

• A defective product

Contact our support team immediately. Issues are handled according to our Return & Refund Policy