Frequently Asked Questions (FAQs)

How does your marketplace work?

We connect customers with verified local sellers.
You place your order on our platform, and we coordinate confirmation, delivery, and payment.

Do you offer Cash on Delivery (COD)?

Yes Cash on Delivery is available within Addis Ababa.

For orders outside Addis Ababa, prepayment is required before dispatch.

How long does delivery take?

Most orders are delivered within 24–36 hours after confirmation.

Delivery times may vary slightly depending on product availability and location.

Can I order from outside Addis Ababa?

Yes. We deliver to other cities in Ethiopia.
However, full payment is required before shipping for orders outside Addis Ababa.

What happens after I place an order?

After placing your order:

• We confirm availability with the seller

• You may receive a confirmation call

• Your order is prepared and dispatched

What if my phone number is unreachable?

Orders that cannot be confirmed may be delayed or canceled.
Please ensure your phone number is active and reachable.

Can I inspect the item before paying?

Yes, for COD orders within Addis Ababa, you may inspect the item upon delivery before making payment.

What if I receive the wrong or defective item?

Contact our support team immediately.
We review and resolve issues according to our Return & Refund Policy.

Can I return an item if I change my mind?

Returns due to change of mind may not be accepted.
Please review product details carefully before placing your order.

Who is responsible for the products?

Products listed on our platform are supplied by independent sellers.
We verify sellers and coordinate delivery, but sellers are responsible for product quality and accuracy.